Coffee Subscription FAQ’S
Looking for the best coffee subscription but have questions before coffee makes it to your door?
You will find answers to many questions about your new subscription here. Have we missed something? Call us on 01572 774389, and we can help.
Am I tied into a contract?
No, you’re not tied in at all. You can cancel, pause or even reschedule your coffee subscription at any time. For instance, if you take a monthly coffee subscription and find it’s so delicious that you’re running out before your next delivery, you can amend it to a fortnightly or weekly subscription instead. Or, if you’re going on holiday, hit pause until you’re back. Nobody wants it sitting there going to waste!
Can I order more coffee if I run out before my next delivery?
Yes, get in touch, and we can send you another bag of coffee at the same price as your subscription, so you never have to be without it. Or, click the running low tab in your account and as if by magic, coffee will be on its way like a miniature knight in shining armour. You might even see a delicious new brew you want to try – just let us know and we’ll get that out to you without amending your regular coffee subscription.
I’m going on holiday and won’t need any coffee. Can I skip a delivery?
Of course! You can access the online portal on the website to amend the date of your next delivery. Or give us a call; we’re always happy to help.
How much do you charge for delivery?
Nothing…zilch…nada. Delivery is always free, and sent with Tracked 24.
How fresh will the coffee be?
All our coffee is dispatched within four days of roasting, so a fresh brew is always guaranteed! We roast in small batches several times a week so the freshest coffee is always ready, and we’ll grind it for you if you like before handing it over or putting it in the post. We always say that fresh is best, so once opened you’ve got around 12-weeks to drink it (but why would you take that long?!)
I want to try a new coffee. Can I change my subscription?
Yes! You can change your coffee choice anytime via the website’s online portal or call us! If you don’t like your current Two Chimps Coffee (sad times) just switch it to another, or if you just think it’s time for a change you can amend your own coffee subscription or get in touch and we’ll do it for you.
Our mystery coffee subscription is an excellent option if you don’t want to commit to one coffee. You’ll receive a different coffee each time!
Do I get any additional discount on the website for being a coffee subscriber?
Yes! If being a coffee subscriber wasn’t awesome enough, you’ll also get 10% off EVERYTHING on the website including courses and experiences!
Am I able to gift someone a coffee subscription?
Yes! We offer coffee gift subscriptions from 2 to 12 months. The perfect gift for any coffee lover! Simply choose the delivery frequency – weekly, fortnightly or monthly – the grind style, and the roast style; and we’ll take care of the rest.
I’ve just received a gift subscription. What happens next?
Sit back…relax..and drink awesome coffee! Everything is taken care of! If you want to change your coffee choice, get in touch!
When your gift subscription ends (sad face), we’ll send a letter to remind you, along with your last coffee. But don’t fret… you don’t have to go back to drinking terrible coffee; set up a subscription so you never have to be without your fave brew. With a few clicks we can switch you over from a lucky gift subscription recipient to a fully signed up Two Chimps Coffee subscriber.
Can I add a gift note to a gift subscription?
Of course. Add your gift note when selecting your gifting options. Whatever your message is (keep it clean, folks), we will add it to a gift note for the recipient.. lucky them!