FAQs - Questions About Coffee

What is single origin speciality coffee?+Do you actually roast it?+When was my coffee roasted?+I don’t like it+How much waste do you have?+Is your packaging recyclable?+Should I store my coffee in the fridge?+How Long Does Coffee Stay Fresh For?+How should I make my coffee?+I’ve never tried fresh coffee before, which one shall I choose?+I love strong coffee, which ones are best for me?+I love you! Do you have a newsletter?+Why are you called Two Chimps Coffee?+My Coffee Isn’t Pouring Properly From My Barista Machine+It’s a gift and I’m not sure what brewing device they use?+Is your coffee Fairtrade?+Is your coffee organic?+I use a pod machine, do you sell coffee pods?+

Delivery

How much is delivery?+What is your minimum order quantity for delivery?+When will I receive my order?+Can you send guaranteed next day delivery?+Will my delivery fit through the letterbox?+My coffee hasn’t arrived+Where do you deliver?+Do I have to sign for it?+Can I return it?+

Using my account

How do I log in?+Where can I find my subscription information?+How do I use my account to manage my subscription?+I’m going on holiday. Can I Pause My Subscription?+I Want to Change the Coffee I Currently Have on Subscription. +I Have Ran Out of Coffee. I Need my Next Coffee Delivery Sending Now.+I want to cancel my subscription.+I want to close my account.+I want to change the payment method for my coffee subscription+I have ordered from you before, but now my card fails+

Still need help?

What is your email address?+I want to speak to a chimp.+Where are you based?+

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