• FAQS

Questions about coffee

  • What is single origin speciality coffee?

    It’s two things, really. Firstly, single origin usually means that a coffee has been sourced from a single country. With our coffees, however, it means much more than that. Our single origin coffee comes not only from one country, but from one area and then one farm or small cooperative within that area. This means we can trace all of our beans right back to the farmer who grew them, and often, right back to the plot of land too. Secondly. speciality coffee is the highest grade of arabica coffee that has been handpicked, hand sorted and graded over 80 points by certified Q-Graders, it’s the best of the best. We only source and roast single origin speciality coffee beans for all of our coffee.

  • Do you actually roast it?

    Oh yes! Our coffees are all lovingly hand roasted on our burnt orange roaster by one of our roast masters.

  • When was my coffee roasted?

    On the back of every bag of our coffee, there is a sticker that shows the date your coffee was roasted and who it was roasted by. This way, you can be safe in the knowledge you are drinking only the freshest coffee.

  • I don’t like it

    As with everything, taste is personal. If you don’t like the coffee you have chosen, just let us know by sending us an email to hello@twochimpscoffee.com. We can then arrange to send you something else instead.

    If you would like to cancel your order just let us know within 30 days and we will refund the purchase amount after receiving the purchased item back in its original condition. You will need to pay for the return postage.

  • How much waste do you have?

    Chimps may have human sized feet but our chimps are very light and delicate on them. We reuse as much as we can, recycle what we cannot use and have Steve the waste man collect only what is necessary.

  • Is your packaging recyclable?

    Yes! Our coffee bags are made from LDPE, meaning it can be recycled. Always check with your local council for advice on recycling in your area.

  • Should I store my coffee in the fridge?

    In short, no.

    Storing coffee in a fridge adds moisture and the constant temperature change upsets the beans. Keep them happy in their homely tin. Find more ideas here about how to keep coffee fresh.

  • How Long Does Coffee Stay Fresh For?

    Once opened, our coffee is best within four weeks but still good up to twelve. After this time, the coffee will start to lose its freshness, and its natural flavours and aromas will disappear. However, there are a few ways to keep your coffee fresh for longer. These include storing it in a cool place, storing in an airtight bag or container. Read our blog on how to keep coffee fresh. for more ideas.

  • How should I make my coffee?

    The beauty about coffee is that you should enjoy it as you like. Initially, this ‘undefined end’ can make it all a bit scary but really, if you want it stronger, add a little more and if you prefer weaker, take a bit out! We are not here to preach, we are here to help. As a starter for 10, please see our brew guides for making coffee.

  • I’ve never tried fresh coffee before, which one shall I choose?

    If you’re not sure which coffee to choose, try our COFFEE WIZARD. Answer four questions about your proposed coffee drinking habits and the wizard will suggest a coffee for you. If you still can’t decide then give us a ring on 01572 774389 and one of the team will talk you through the options. They love talking coffee!

  • I love strong coffee, which ones are best for me?

    If you’re looking for a more intense flavour, you could try a device such as AEROPRESS or STOVETOP which will give you a more concentrated brew! Also, check out our MEDIUM DARK ROASTS HERE.

  • I love you! Do you have a newsletter?

    Well, we love you too! If you want to keep in touch with us and what is going on here at two chimps towers, along with some unnecessary chimp humour, please scroll to the bottom of the home page and get on board.

  • Why are you called Two Chimps Coffee?

    Speciality coffee can often be seen as quite daunting, so we wanted to add a bit of fun to it. And what’s more fun than Two Chimps?! We don’t tend to take ourselves too seriously around here, as I’m sure you’ve noticed from the names of our coffees, our posts on social media and our blog posts!

  • My Coffee Isn’t Pouring Properly From My Barista Machine.

    If you’re having some issues with your barista machine, don’t panic! We have some solutions. If your coffee isn’t pouring properly, it may be because you haven’t found it’s sweet spot yet. Read our blog on having problems with your home barista machine. for more ideas.

  • It’s a gift and I’m not sure what brewing device they use?

    If you’re not sure what device they use and you can’t find out, we would always recommend requesting the coffee is ground for cafetiere. Most households will have a cafetiere hidden in the back of their cupboards somewhere!

  • Is your coffee Fairtrade?

    Fairtrade is an organisation that supports farmers on getting a fair price for a lower grade of coffee called commodity grade coffee. Because we only use speciality coffee, we ethically source it via direct trade where the supply chain is smaller and the quality of coffee is greater. Speciality coffee costs 30-150% more than commodity grade coffee so farmers are getting a better price for their coffee, and it’s going straight back to the farmer rather than through a 3rd party organisation.

  • Is your coffee organic?

    When choosing coffee, we always choose a coffee for its flavours, rather than being limited by its accreditation. This means they may not be certified organic. Check the nuts and bolts of each coffee for more info.

  • I use a pod machine, do you sell coffee pods?

    In short, no. We know that coffee tastes best when it is freshly roasted. Try a sample? We have lots of wonderful brew devices too! Alternatively, re-fillable pods are available and then the answer is a Yes. Wahoo!

Delivery

  • How much is delivery?

    Our standard shipping option is Royal Mail Tracked24, and it’s absolutely FREE for orders over £25 or if you have a coffee subscription. For orders under £25, the cost is just £3.49. If you need your order to arrive by 1 pm the next working day, you can choose our ‘Guaranteed Next Day Delivery’ for only £7.99. Find out more about having fresh coffee delivered to your door.

  • What is your minimum order quantity for delivery?

    There is no minimum order for delivery! Our ethos is ‘Fresh is Best’ so we’d always recommend ordering little and often. We hand roast in small batches multiple times a week so your order will always be as fresh as possible when you receive it.

  • When will I receive my order?

    If you order before 12 noon, we will try our very hardest to get your order dispatched the very same day. If you are looking for that last minute present and would love some yummy coffee as a part of it, maybe a gift subscription, gift voucher, or an IOU is the solution!

  • Can you send guaranteed next day delivery?

    Yes. We have a next day guaranteed service if you need your coffee fix ASAP! If ordered before noon, this will be delivered on the next working day.

  • Will my delivery fit through the letterbox?

    All of our 250g coffee only deliveries have been tried and tested on letterboxes. They fit as a Royal Mail large letter, but if your letterbox is small even for hamsters, then it probably won’t fit. You can always have your order sent to work instead. You won’t have to share if you don’t want to!

  • My coffee hasn’t arrived

    The team at Royal Mail are the best but sometimes items go amiss. If you have still not received your delivery after 5 working days, please get in contact with us on 01572 774389, and we will investigate further.

  • Where do you deliver?

    We’re thrilled to say that we provide shipping worldwide! For International orders (and the rest of Europe), the delivery fee starts at just £9.49.

  • Do I have to sign for it?

    No. All of our 250g bags fit perfectly through your letterbox, but if you do have to collect it from the sorting office, there is no need to sign

  • Can I return it?

    If there is an issue, we will resolve it. Contact us on hello@twochimpscoffee.com and we will help

Using my account

  • How do I log in?

    Click the menu button,(the three white lines at the top right), and ‘log in’ will appear in the top right corner. If you are already logged in, this will say ‘my account’ instead.

  • Where can I find my subscription information?

    At the top right, click the menu (the three horizontal white lines) and click log in. Once you have logged in, click subscriptions to view any active subscriptions.

  • How do I use my account to manage my subscription?

    We’ve written a blog to help you. Check it out here.

  • I’m going on holiday. Can I Pause My Subscription?

    Yes! Pause it for a week at a time, or use the calendar to select the exact day you would like it to reactivate.

  • I Want to Change the Coffee I Currently Have on Subscription.

    No problem. Log into your account, click my subscription and then request to change your coffee, here you can also change the size, grind and frequency should you need. Next, checkout to save the changes.

  • I Have Ran Out of Coffee. I Need my Next Coffee Delivery Sending Now.

    Two Chimps to the rescue. Log into your account, click subscriptions and hit change my subscription date and select the next available date. Or, you can click send me an extra bag, for a one-off, extra delivery. If you’d prefer, you can always call us and we’ll do it for you. We can’t have you running out of coffee now, can we?

  • I want to cancel my subscription.

    Of course, if you want to cancel a subscription, just click ‘cancel’ next to the subscription you wish to cancel. This will not close your account, so you can still order coffee from us when you run out if you prefer this to a subscription.

  • I want to close my account.

    We will be sorry to see you go. So accounts cannot be cancelled by accident, we request that you contact us at hello@twochimpscoffee.com to cancel your account.

  • I want to change the payment method for my coffee subscription

    No problem. Head to the payment section in your account. If there is only one card showing click to add another card below. When adding the new card, tick the box which asks if you want your subscription updating to the new card.

    On the next screen, this will now show the two cards, and the new one will be the default card. You can then delete the old card.

    If two cards are already showing, click the one you would like to make default and a similar box will appear to update your subscription. Agree to this, then delete the old card.

  • I have ordered from you before, but now my card fails

    Moved since your last order, updated your details when checking out and it still doesnt work? The most common reason and fix for this is below:

    When you ordered from us before, you were at an old address. Upon creating that transaction, Stripe, our payment provider, registers your card for payment and creates a token to allow our site to take payment from your card, through them.

    When you placed your most recent order, it remembers you and looks to use the same token. However, this is where the problem lies. Stripe does not look to update this token with new information, like your new address, and so, it fails the postcode check.

    To rectify this, could we ask you to delete the card used in the payment section of your account? This will then force stripe to create a new token when the card details are keyed again.

    Alternatively, if you delete the card, then re-add in the payment section, this will work also, and be saved ready to use when you require.

Still need help?