Two Chimps love Royal Mail. Who else can deliver fresh coffee through your door without you needing to open it first?

 

Delivery-cropped

 

We designed our coffee packaging with letterboxes in mind. All of our 250g ground or whole bean coffee orders fit neatly in a large letter sized envelope. If you have a tiny letterbox, why not have your fresh coffee delivered to work instead? You don’t have to share it (unless you want to!)

We send larger orders, such as your first order which includes a super coffee tin and magnet as a parcel. These don’t always need a signature, but without the help of a liquidizer, they will not fit through a letterbox. If you don’t think you will be in or you don’t want to risk missing your fresh coffee delivery, have your parcel/s delivered to work instead.

While we only use Royal Mail 1st Class, it is free on all orders.

All orders are posted the same working day unless you order after the postman has collected. Don’t fear – in these cases, we will ensure that your order(s) will be posted the next working day.

Please note: We do not dispatch on a weekend or bank holiday.

Want fresh coffee delivered? Get started now with our handy coffee wizard.

Returns and Refund Policy

If you are not entirely satisfied with your purchase or have changed your mind, we’re here to help. You can cancel and return your order to us up to 14 days after your order has been delivered. To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging and you will need to have the receipt or proof of purchase. Upon informing us of your decision to cancel your order, you have 14 days to post your item back to us.

Upon receiving your item:

Firstly, we will immediately notify you the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit or debit card (or original method of payment) within 14 days.

Upon initiating your refund, you will receive the credit to your original method of payment within 3-10 days, depending on your card issuer’s policies.

Posting your item back to us:

You will be responsible for paying for your own postage costs for returning your item.

If your item is damaged:

Please contact us at the earliest possibility.

We may ask for photos of the damaged goods and packaging so we can investigate further.

Lastly, return postage will be at our expense and a replacement will be sent to you upon receipt of the damaged item/s.